Shipping

Within Australia, Nutcase online purchases are delivered by Australia Post eParcel or equivalent courier (selected by our warehouse) depending on your location and ease of delivery.

Except for November 26th onwards to December, we dispatch approximately within 24 hours of receiving your order. If changes or issues arise with your order, it may take longer. This is a guide only, we work as hard as we can to dispatch on time and appreciate your understanding.

Shipping will be calculated and shown at the last stage of check out after you enter your delivery details, and go to the final confirmation screen.

From time to time we will offer Shipping specials, so keep an eye on our site!

Express Post by Australia Post is offered for those urgent situations, however we cannot guarantee the timing of any services offered by Australia Post or equivalent courier services.

Our full rates for helmets and accessories are below:

Orders are processed the next business day, or approximately within 24 hours of your purchase.

TRACKING PARCELS

Once dispatched, please allow the following minimum transit times to your destination (below) and please check the fulfilment confirmation email you will receive with tracking information.

If you cannot find that email, please check the Inbox you may have used for your order or that which is associated with your PayPal address as it could be there or in your Junk box.

If you are awaiting a package which has not arrived, please quote the tracking number sent to you and contact the relevant transport company directly:

Australia Post: 13 7678

Couriers Please: 1300 36 1000

If you're having trouble with the tracking number, please contact us right away. 

TRANSIT TIMES

The below is a general guideline only.

Metro Areas/CBD – Sydney, Canberra, Melbourne, Brisbane:  Allow 2-3 days in transit

Metro SA plus suburbs of NSW, ACT, VIC Suburbs: Allow at least 3-4 days in transit

WA, NT, TAS All Areas: Allow 5 days in transit for metro, and 7 days for all other areas.

For Australia Post deliveries, the delivery person will leave a “Left Card” if you are not home, enabling you to collect from your post office securely.

During busy times such as Christmas, please add 2-5 days to all transit times abs try to order early as styles sell out fast between October and December.

International Delivery 

Snow Helmets and certain accessories are available for delivery internationally. The weighted freight price will be shown at check out in Australian Dollars. If you’re unsure about an item and whether it’s available internationally, contact us and we will help you out.